Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. Are all your products original?

Yes, all items sold on Select NG are 100% original and sourced directly from trusted suppliers. We do not sell used or fake products.

2. Can I pay on delivery?

Yes, Pay on Delivery is available only within Lagos. All orders outside Lagos require full payment before shipping, except for approved locations like Abuja and Port Harcourt with specific conditions (see below).

3. How do I place an order?

Simply browse our website, add your preferred item(s) to your cart, and proceed to checkout. Fill in your shipping details and choose your preferred payment option.

4. What payment methods are accepted?

You can pay via bank transfer or choose Pay on Delivery (Lagos only). Our official bank details are:

• Account Name: Grupo Select Limited
• Account Number: 7057968646
• Bank: Moniepoint

5. How long does delivery take?

• Lagos: Same-day or next-day delivery
• Outside Lagos: 1–4 working days via GIG Logistics or Red Star Express

6. How do I track my order?

Once your order is shipped, you will receive a tracking number.

• Track with GIG Logistics
• Track with Red Star Express

7. Can I return a product?

Yes, but items must be sealed, unused, and returned within our return window. Please contact us before returning any item.

8. Do you offer Pay Small Small (Installment Payment)?

Yes, we do! Select NG allows eligible customers to split payments for selected items. Terms and conditions apply.

9. Do you offer Pay on Delivery in Abuja and Port Harcourt?

For orders within Abuja and Port Harcourt, customers are required to pay the delivery fee in advance, while the item payment can be made at the point of delivery.

However, please note that this option is not available for all orders. We reserve the right to approve or decline Pay on Delivery based on order value, product type, and delivery history.

10. How do I contact customer service?

Phone: 08026051358
Email: sales@select.com.ng